Terms & Services

These Terms and Services (“Terms”) govern your access to the website located at pentakencanaprima.com (the “Website”) and your use of informational resources, forms, and membership descriptions published by Penta Kencana Prima (“we,” “us,” or “our”). By visiting the Website or submitting any form, you agree to these Terms. If you do not agree, please discontinue use of the Website.

1. Nature of the Website

The Website provides general information about dental, medical, and wellness services offered by Penta Kencana Prima and its affiliated clinicians. Content is for educational purposes and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with questions regarding a medical or dental condition. Never disregard professional advice or delay care because of something you read on the Website.

Online forms facilitate appointment requests, contact messages, newsletter subscriptions, and preference management. Submitting a form does not create a clinician-patient relationship until you are formally accepted as a patient and complete any required intake processes in the clinic.

2. Eligibility and Accounts

You must be at least 18 years old to submit forms on your own behalf, or you must have permission from a parent or legal guardian. If you create credentials for a patient portal in the future, you are responsible for maintaining the confidentiality of login information and for all activity under your account. Notify us immediately if you suspect unauthorized access.

3. Appointments and Scheduling

Appointment requests submitted through the Website are not confirmed until you receive written confirmation from our scheduling team. We reserve the right to propose alternative dates based on clinician availability and clinical urgency. Repeated no-shows or late cancellations may result in adjusted scheduling priority or fees as disclosed in clinic policies provided at enrollment.

Emergency and urgent symptoms may require in-person evaluation. The Website is not monitored continuously for emergencies. If you believe you are experiencing a medical emergency, contact local emergency services immediately.

4. Membership and Pricing Information

Pricing tiers displayed on the Website summarize preventive benefits and discounts. Actual fees for restorative, surgical, cosmetic, or orthodontic procedures are determined after examination and documented in a treatment plan you approve before care proceeds. We strive to keep published pricing current but may update figures without prior notice; the price quoted in your signed estimate governs your specific treatment.

Membership programs, if offered, renew according to the billing cycle selected at enrollment. Cancellation terms, refund policies, and transferability are explained in the membership agreement presented during sign-up. Website descriptions supplement but do not replace signed agreements.

5. Intellectual Property

All text, graphics, logos, icons, page layouts, and software on the Website are owned by Penta Kencana Prima or licensed to us and protected by copyright and trademark laws. You may view and print pages for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit Website content without our prior written consent.

6. User Submissions

When you submit information through forms, you represent that the information is accurate to the best of your knowledge. Do not submit content that is unlawful, defamatory, harassing, or infringes third-party rights. We may remove or disregard submissions that violate these Terms or applicable law.

Feedback you provide may be used internally to improve services. Unless otherwise agreed in writing, you grant us a non-exclusive, royalty-free license to use suggestions for operational improvement without compensation.

7. Third-Party Links and Tools

The Website may link to external resources such as professional associations, educational articles, or social platforms. We do not control and are not responsible for third-party content, privacy practices, or availability. Inclusion of a link does not imply endorsement.

8. Privacy

Our collection and use of personal information are described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you acknowledge that you have read the Privacy Policy.

9. Disclaimers

THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Clinical outcomes vary among individuals. Descriptions of procedures, technologies, or testimonials are illustrative and do not guarantee similar results for every patient.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PENTA KENCANA PRIMA AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR WEBSITE-RELATED SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD).

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Penta Kencana Prima and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Website, violation of these Terms, or infringement of any third-party right.

12. Modifications

We may update these Terms periodically. The “Last updated” date at the top indicates the latest revision. Material changes will be noted on this page. Continued use of the Website after changes constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by applicable laws in the jurisdiction where Penta Kencana Prima primarily operates its administrative functions, without regard to conflict-of-law principles. Parties agree to attempt good-faith resolution of disputes through written notice and informal negotiation before pursuing formal proceedings, except where prohibited by mandatory consumer protection rules.

14. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

15. Contact

Questions about these Terms may be directed to care@pentakencanaprima.com or through our Contact Us form.