Privacy Policy

Penta Kencana Prima (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit pentakencanaprima.com (the “Website”), submit forms, subscribe to email communications, or interact with our digital patient resources. Please read this policy carefully. By using the Website, you consent to the practices described herein, except where your consent is withdrawn as described below.

1. Scope

This policy applies to information collected through the Website and related client-side forms that operate without a live server backend in this static deployment. When you become an active patient, additional notices and authorizations governing protected health information may apply in the clinical setting.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily submit, including:

• Identity and contact data: name, email address, telephone number;
• Appointment preferences: desired dates, times, services, preferred clinicians;
• Communications: message content, subject categories, and feedback you send through contact forms;
• Newsletter data: subscription preferences and unsubscribe requests;
• Health-related details: symptoms or clinical notes you choose to include in free-text fields.

Because forms on this static Website are processed only in your browser for demonstration purposes, submitted data is not transmitted to our servers unless a future production backend is connected. You should not include highly sensitive information in forms until secure transmission is confirmed.

2.2 Automatically Collected Information

When production hosting is enabled, standard web logs may capture IP address, browser type, device identifiers, referring URLs, and pages viewed. This static version does not embed third-party analytics by default. If analytics or performance tools are added later, this section will be updated to list providers and opt-out mechanisms.

2.3 Cookies and Similar Technologies

We may use essential cookies to remember navigation preferences or form progress. We do not use cookies to sell personal information. You can control cookies through browser settings; disabling cookies may affect certain features.

3. How We Use Information

We use collected information to:

• Respond to appointment requests, contact inquiries, and care navigation questions;
• Send newsletters and educational content to subscribers who have opted in;
• Honor unsubscribe and communication preference requests;
• Improve Website content, accessibility, and user experience;
• Maintain security, prevent fraud, and enforce our Terms & Services;
• Comply with legal obligations and professional regulatory requirements applicable to healthcare providers.

We process information based on consent (for marketing emails), contractual necessity (for scheduling-related messages), legitimate interests (for Website security and improvement), and legal obligations.

4. How We Share Information

We do not sell personal information. We may share information with:

• Service providers: hosting partners, email delivery vendors, payment processors, and IT support bound by confidentiality and data-processing agreements;
• Clinical affiliates: clinicians and staff involved in delivering care you request;
• Professional advisors: auditors, attorneys, or insurers when necessary for compliance or risk management;
• Legal and safety: authorities when required by law, court order, or to protect rights, safety, and security.

If Penta Kencana Prima undergoes a merger, acquisition, or asset transfer, information may transfer subject to continued privacy protections.

5. Email Communications

Marketing and educational emails are sent only after you affirmatively subscribe and confirm consent where required. Each message includes instructions to unsubscribe or manage preferences via our Unsubscribe page. Transactional emails related to appointments or billing may still be sent to active patients even after marketing opt-out, when necessary to deliver care or fulfill contractual obligations.

6. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law or professional record-keeping standards. Retention schedules consider the nature of the data, your relationship with us, and dispute resolution needs. When information is no longer required, we take reasonable steps to delete or de-identify it.

7. Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of information we handle, including encryption in transit when production systems are deployed, access controls, workforce training, and periodic review of vendors. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access personal information we maintain about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of certain information, subject to legal and clinical record exceptions;
• Object to or restrict specific processing activities;
• Withdraw consent for marketing communications at any time;
• Receive a portable copy of information you provided in a structured format where technically feasible.

To exercise these rights, contact care@pentakencanaprima.com. We may verify your identity before fulfilling requests. You may also lodge a complaint with a supervisory authority if you believe your rights have been violated.

9. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children without parental consent. Parents or guardians may contact us to review or delete information submitted on behalf of a minor.

10. International Visitors

If you access the Website from outside the country where our primary administrative operations are located, you understand that information may be processed in jurisdictions that may have different data protection rules. We take steps designed to ensure appropriate safeguards when cross-border transfers occur.

11. Third-Party Content

External images or fonts loaded from content delivery networks may receive technical data such as IP address to deliver resources. Social links on the Website lead to platforms governed by their own privacy policies. Review those policies before interacting with third-party services.

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Last updated” date will change accordingly. Material updates will be posted on this page. We encourage you to review this policy periodically.

13. Contact Us

For privacy questions, requests, or concerns, email care@pentakencanaprima.com or use the Contact Us form with the subject “Privacy Request.”